Effective Date: [01 Nov 2025]
At Modara Clothing (Pvt) Ltd, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with us online or offline.
1. Information We Collect
We may collect the following types of personal data when you shop with us, visit our website, or contact us:
- Personal details: name, contact number, email, delivery/billing address.
- Order details: items purchased, payment method, transaction history.
- Payment information: processed securely via trusted payment gateways (we do not store your credit/debit card details).
- Technical data: IP address, browser type, and usage information (for website performance and analytics).
- Communication data: messages sent via WhatsApp, email, or social media.
2. How We Use Your Information
Your information is used for:
- Processing and delivering your orders.
- Providing customer service and responding to inquiries.
- Sending order confirmations, delivery updates, or promotional offers (if you consent).
- Improving our website, services, and customer experience.
- Fraud prevention, security, and compliance with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal data to third parties.We may share your data only with:
- Courier & delivery partners (to deliver your order).
- Payment service providers (to process secure payments).
- IT and marketing partners (only where necessary to improve our services).
- Law enforcement/government authorities (if legally required).
All partners are contractually obliged to keep your data secure and use it only for the agreed purpose.
4. Data Security
We take appropriate measures to safeguard your personal data from unauthorized access, misuse, or loss, including:
- Encrypted payment processing through secure gateways.
- Limited access to customer data by authorized staff only.
- Secure storage systems and regular system monitoring.
5. Data Retention
- We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., fulfilling an order, resolving disputes, or meeting legal requirements).
- Marketing communication data is stored until you unsubscrib e or request deletion.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections if your information is inaccurate.
- Request deletion of your personal data (subject to legal/business requirements).
- Opt out of marketing messages at any time by clicking “unsubscribe” or contacting us directly.
7. Cookies & Website Tracking
- Our website may use cookies and tracking technologies to improve performance, personalize your experience, and analyze traffic.
- You can manage or disable cookies in your browser settings.
8. Third-Party Links
Our website or social media may contain links to other sites. We are not responsible for the privacy practices or content of external websites.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
For any questions, requests, or complaints regarding your personal data, please contact:
WhatsApp: +94 71 3 311 322
Email: info@modara.lk